TELAG at a glance

TELAG is Switzerland's leading provider of call centre services and customer relationship programs. 

As the largest and oldest out-of-hour service organisation, as experienced customer contact center and for technical helpdesk, we act as outsourcing partner and service provider.

Dedicated workstations and specialists acting exclusively for one customer ensure a market presence for our customers – promptly and with no investment on their part.

Despite all the technology we use, for us, direct, person-to-person communication is the most important thing. We know that our greatest asset is the quality of our employees. It is only through continuous training and development of every individual that we are able to offer our customers the perfect telephone service – and that is our declared aim!


Swiss pioneer TELAG was established in 1959 as Europe’s first provider of telephone answering services. The first 20 years were marked by...

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Zurich, the so-called 'city on the Limmat' – as it lies on the river of the same name – has just under 400,000 inhabitants, making it the largest...

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Facts & figures

Established: 1959, Legal status: Limited company based in Zurich, Certification: ISO 18295 / ISAE 3402 (Type 2),  Employees: 200 full- and...

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We see our customers as partners. Our aim is to provide them with opportunities for profitable one-to-one marketing using all kinds of communication...

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Mission Statement

Trust is the cornerstone of all good relationships. The greater the level of trust, the stronger and more stable the relationship will be. As a...

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