Efficient customer service as a decisive competitive advantage
Winning new customers as well as keeping them loyal and satisfied have always been the key to successful and long-lasting business relationships. In order to realise a decisive competitive advantage, the contact centre plays a central role as the key hub for interacting with your customers. For over sixty years now, we have concentrated on developing the potential and opportunities of customer support across all channels of communication. With efficient processes and innovative solutions in customer care, we deliver customer communication on a high level; with our tremendous commitment and extensive expertise, we keep finding new paths in customer relationship management.
We support you in strengthening customer loyalty by providing competent customer service
In order to achieve the highest customer lifetime value for you, we continually invest – in well-trained employees, efficient processes and innovative technologies. Only this way can optimal results be achieved. Our employees are intensively prepared for individual tasks in order to serve your customers with extensive knowledge and to provide assistance with complex topics, products or services. Their utmost goal is to communicate to the customer that there is an honest interest in his needs. This is realised by our competent customer centre. Both the maintenance and further development of customer relationships are always top priorities at TELAG.
We offer you an optimal customer care centre
In order to always be available to you and your customers, we work 24 hours / 365 days a year. This makes us an ideal partner for both time-limited projects as well as complete outsourcing solutions in customer service. With all-round support in many different areas, such as eCommerce or Technical Helpdesk, you can be sure that we always use our full potential for your added value in customer care. In order for the workflow of the customer care centre to function optimally, all systems are networked with one another, so that all information is transparent and immediately available to all parties involved.